Terms of service
Terms of Service
These Terms of Service (“Terms”) govern your use of Acornio (the “Service”).
Introduction
These Terms of Service (“Terms”) govern your use of Acornio (the “Service”), operated by Fendorio Ltd (“we”, “us”, “our”).
By creating an account or using the Service, you agree to these Terms.
If you do not agree, you must not use the Service.
Description of the Service
Acornio is a family-linked health tracking application designed to help users:
The Service is intended for record-keeping and organisation only.
- Record observations (e.g. symptoms, digestion, food, sleep)
- Organise timelines and notes
- Generate summaries to support personal understanding and clinician conversations
Medical Disclaimer
Acornio is not a medical service.
You are solely responsible for how you interpret and use the information within the Service.
- We do not provide medical advice, diagnosis, or treatment
- The Service is not a substitute for professional healthcare
- You should always seek advice from a qualified healthcare professional for medical concerns
Eligibility and Accounts
4.1 Eligibility
You must be at least 18 years old to create an account.
4.2 Account Responsibility
You are responsible for:
You must provide accurate information and keep it up to date.
- Maintaining the confidentiality of your account credentials
- All activity under your account
4.3 Family and Household Use
Acornio allows you to create and manage profiles for others (e.g. children or dependents).
By doing so, you confirm that:
- You have the authority to act on their behalf
- You are responsible for the data you enter about them
Acceptable Use
You agree to use the Service lawfully and responsibly.
You must not:
We may suspend or terminate accounts that violate these rules.
- Access or attempt to access data that is not yours
- Interfere with or disrupt the Service or infrastructure
- Use the Service for unlawful, harmful, or abusive purposes
- Attempt to reverse engineer or exploit the Service
- Upload or submit content that infringes the rights of others
User Data and Content
You retain ownership of the data you enter into the Service.
By using the Service, you grant us a limited licence to:
We do not claim ownership of your personal data.
Our handling of personal data is governed by our Privacy Policy.
- Store, process, and display your data
- Provide the functionality of the Service
Intellectual Property
All rights in the Service, including software, design, branding, and content (excluding user data), are owned by or licensed to us.
You are granted a limited, non-exclusive, non-transferable licence to use the Service for personal use.
You may not copy, modify, distribute, or exploit any part of the Service without permission.
Availability and Changes
We aim to provide a reliable service but do not guarantee uninterrupted availability.
We may:
We will try to provide reasonable notice where practical.
- Modify, update, or discontinue features
- Perform maintenance or updates
- Change how the Service operates over time
Disclaimers
The Service is provided “as is” and “as available”.
To the fullest extent permitted by law:
Health-related insights are informational only and may not be complete or accurate.
- We make no warranties about accuracy, reliability, or fitness for a particular purpose
- We do not guarantee that the Service will be error-free or uninterrupted
Limitation of Liability
To the fullest extent permitted by law:
Our total liability for any claim arising out of or relating to the Service is limited to:
Nothing in these Terms limits liability where it cannot be excluded by law (including death, personal injury caused by negligence, or fraud).
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for decisions made based on use of the Service
- The amount you have paid to use the Service in the past 12 months, or
- £100 if you have not made any payments
Termination
You may stop using the Service at any time.
We may suspend or terminate your access if:
- You breach these Terms
- We are required to do so by law
- Continued operation of your account presents risk to the Service or others
Changes to These Terms
We may update these Terms from time to time.
If changes are material, we will notify you through the Service or by email.
Continued use of the Service after changes take effect constitutes acceptance.
Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer residing outside the UK, you may also benefit from mandatory protections under your local laws.
Contact
If you have questions about these Terms:
- Email: lbrindley@fendorio.uk
- Company: Fendorio Ltd
- Address: 50 Hawkeridge Park, Westbury, BA13 4HJ